Compliance Department

Filing A Complaint

If any animals are being abused or neglected, it is your obligation to report this information to your local Animal Control unit. The registry cannot help the situation if animals are in immediate danger, that is why it’s important for you to take action. With that said, if you want to submit a formal complaint against a member, breeder, dog owner or affiliate of the registry, you must do so in writing.

You must submit:

  • Your full name, address, telephone or e-mail (You will be kept anonymous, unless subpoenaed by a court of law.)
  • A full statement about the situation (the more valid information you give, the quicker we can take action.)
  • Copies of any documents that will support your claim. (If applicable, not required)

After you submit your complaint, we will investigate the situation. Please note: This is a lengthy process, and we will not discuss any submissions by phone or e-mail. We DO NOT recommend that you try to fix the situation by approaching the accused or complaining to them directly. Contact your Animal Control unit, they will take matters into their own hands.

If your claim is valid and proven true, the registry will take appropriate steps in resolving the situation. This may include, but not limited to, a fine, suspension or disbarment. If any member is proven to be abusing or neglecting any animals they will be immediately disbarred from the registry. We will also contact authorities to rescue said animals if applicable.

Please make sure when you submit a complaint that you stick to the facts. If your complaint is unwarranted and you have made false accusations, you may be suspended or disbarred from the registry. Final decision will come from the registrar.

Please mail complaints to:

OEPBR
PO Box 1285
Victoria, VA 23974
USA